Orders, Shipping and Returns

Orders

• I just received an order confirmation, but I don’t remember placing an order. Can you help?
• Can I cancel or make changes to my order after it has been placed?
• Do you offer Apple Pay, Google Pay, or any other type of alternative payment provider?
• Do you offer any kind of payment plan option?
• Can I use multiple forms of payment?
• My discount code or gift card isn’t working. What should I do?
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Frequently asked questions about shipping

• My order was lost in transit. Can you help?
• What is carbon neutral shipping?
• What do I do if my package was damaged in transit?
• Can you ship a Play Kit in an outer carton?
• Do you offer international shipping?
• Where do you ship from?
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Returns

• Can I return an item purchased as part of the holiday promotion?